Tool
Maintenance cadence
Choose a plan to see what happens and when.
| Weekly | Automated uptime and error monitoring |
|---|---|
| Monthly | Dependency and security updates, health report |
| Quarterly | Backup restore test |
| Weekly | Monitoring, triage of reported issues |
|---|---|
| Monthly | Updates, fixes from an agreed time allowance, report |
| Quarterly | Restore test, OS and browser compatibility review |
| Weekly | Monitoring and triage |
|---|---|
| Fortnightly | Planned improvements released |
| Quarterly | Roadmap review and architecture check |
Section
Reporting a problem
Service down
Telephone during working hours, then email with "Down" in the subject line.
Something broken
Use the support form with steps to reproduce, device or browser, and time it happened.
Change request
Describe the need; we reply with options and effort before scheduling.
Note
Hours and limits
Support operates Monday to Friday, 09:00 to 18:00 UK time, excluding English bank holidays. We do not provide a 24-hour service. Please do not send passwords or personal data through the form; we arrange access through your own accounts.
Open the support form